Administration Assistant – Student Support Desk

Your opportunity to be the welcoming face of our academy and support a thriving learning environment whilst becoming part of a friendly and supportive team

This is a varied role working on our student support desk, duties will include – assisting students with queries e.g. printing timetables and lanyards, booking out laptops, answering the telephone, monitoring of generic inbox. Taking receipt of weekly FareShare food delivery and distributing in the student/staff kitchen, maintaining the student social space, assisting the Attendance Officer in the recording of daily attendance, carrying out reprographic requests, assisting with event preparation and taking responsibility for the marketing and publicity of the Academy by posting regularly on social media and producing a termly newsletter.

About you:

You will:

• Have excellent communication and interpersonal skills, with the ability to engage warmly and professionally with students, staff, parents, and visitors.
• Be confident using IT systems, including Microsoft Office and email, and ideally have experience with school management systems such as Bromcom.
• Be highly organised, with strong attention to detail and the ability to manage multiple tasks in a busy environment.
• Demonstrate empathy, patience, and a calm approach when dealing with sensitive situations or safeguarding matters.
• Be committed to confidentiality, safeguarding, and promoting the welfare of children and young people.
• Be flexible, reliable, and enthusiastic about working in a school setting.

What you’ll be doing:

• Welcoming visitors, managing sign-in procedures, and ensuring safeguarding protocols are followed.
• Answering telephone and email enquiries in a professional and timely manner.
• Supporting students and staff with day-to-day administrative needs.
• Maintaining accurate records and supporting with data entry and reporting.
• Assisting with general office duties such as photocopying, filing, and ordering supplies.

About Us:

We are an Academy that values the diversity of our rich community and expects the highest of standards for our students and staff body. The unwavering ambition we hold is for students to flourish during their time of study with us, access an exciting and enriched experience, develop a resilience to learning and achieve their full potential.  

Rated Outstanding by Ofsted in the recent inspection, describing the provision as inclusive and aspirational. High quality teaching with a comprehensive careers programme support students to thrive; the provision’s ethos of “Care, Believe, Achieve” is fully realised. Students, including those who have previously had negative educational experiences, thrive, this is the result of thoughtful academic and pastoral support along with effective and strong safeguarding systems.

Why Us?

We are a diverse and inclusive community of several academies across five cluster regions in the South West that is committed to excellence and making a positive impact. Our people bring unique perspectives, but we’re all driven by a shared moral purpose and a passion for making a positive impact, whether in a teaching, leadership or support role. We’re proud to foster a culture where everyone can thrive, feel valued, and make a meaningful difference to the lives of others.

We are an equal opportunity employer and proud to serve a diverse student population and our communities. We strongly believe that representation matters and so encourage applications from underrepresented and global majority groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion.

We aim to remove any barriers to employment, ensuring everyone can compete on equal terms. Job share, part-time and flexible working opportunities will be considered.

What we can offer you:

• Access to a generous pension through the Local Government Pension Scheme (LGPS).
• Generous annual leave.
• A comprehensive induction and ongoing commitment to wellbeing and career progression, through a range of training, apprenticeships and in-role/wider-trust development opportunities.
• Well-being support through an Employee Assistance Programme.
• Health benefits, including wellness sessions, gym discounts, and flu jabs.
• A range of generous family leave options, including above industry average occupational maternity pay.
• Additional benefits like cycle to work scheme, on-site parking plus many more!

Recruitment timeline:

• Closing Date: 31 May 2026 @11.59pm

As a Disability Confident Committed Employer, we are dedicated to equity and inclusion and commit to interviewing applicants with a disability who meet the essential criteria. We aim to provide an inclusive and accessible recruitment process, and support employees throughout their employment. If you have a disability, are neurodivergent, or require any adjustments to support you through the application or interview process please let us know how we can assist.

Affinity Partnerships is an equal opportunities employer and is committed to providing an inclusive and professional service for all.
All pay rates provided are inclusive of rolled up holiday pay.